Política de reembolso

At OFRAN, we want you to be satisfied with your purchase. Please review our return and refund policy before placing your order.

1. Return Eligibility

If you wish to return an item because you changed your mind, selected the wrong size, or no longer want the product, please contact us within 14 calendar days of receiving your order.

To be considered for a return, the item must meet the following conditions:

  • It must be unused, unwashed and unworn.
  • It must be in its original condition, with all original labels and packaging intact.
  • You must provide proof of purchase.

Due to hygiene considerations, thermal underwear that has been worn, washed, or removed from its original packaging in a way that compromises its hygienic condition may not be eligible for a return due to a change of mind.

This restriction does not remove any rights you may have under applicable consumer protection laws.

2. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Include the following information in your message:

  • Your order number.
  • A description of the problem.
  • Photographs of the item, if applicable.

We will review your request and, as appropriate, arrange a replacement, repair, or refund in accordance with applicable law.

3. How to Request a Return

To request a return or report a problem with your order:

  1. Contact us through the Contact page on our website.
  2. Include your order number and the reason for your request.
  3. Wait for our instructions before sending any item back.

Please do not send merchandise to an address without receiving return instructions.

4. Return Shipping Costs

For returns requested because of a change of mind or an incorrect size selected by the customer, the customer is responsible for return shipping costs, unless otherwise required by law or agreed upon by OFRAN.

If an item is defective, damaged, or incorrectly supplied, OFRAN will cover reasonable return costs where required by applicable law.

5. Refunds

Once an authorized return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will be issued to the original payment method, subject to applicable law and payment provider processing times.

Original shipping charges will be refunded when required by law or when the refund relates to an error for which OFRAN is responsible.

6. Exchanges

If you need a different size or colour, please contact us before returning your item.

Exchanges are subject to availability. As our inventory may be limited, we cannot guarantee that the requested size or colour will be available.

7. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has been processed or shipped. However, this does not affect any cancellation rights provided by applicable law.

8. Contact Us

For questions about returns, refunds, or exchanges, please use the Contact page on the OFRAN website.

We will do our best to assist you and provide a fair resolution.