Política de envío

Last updated: October 10, 2026

1. SHIPPING DESTINATIONS

OFRAN currently intends to serve customers in Canada. Available shipping destinations will be displayed during checkout.

If your address is not eligible for delivery, please contact us before placing your order.

2. ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Please allow 1–3 business days for order processing before shipment. Processing times may be longer during holidays, promotional periods, or circumstances beyond our reasonable control.

Business days exclude weekends and statutory holidays.

You will receive an order confirmation after placing your order. Where tracking is available, tracking information will be provided once your order has shipped.

3. SHIPPING RATES

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

The available shipping options and their prices may vary depending on the delivery address, order details, and shipping method.

Any applicable taxes and additional charges will be disclosed as required by law.

4. ESTIMATED DELIVERY TIMES

Delivery times depend on the destination and the shipping service selected.

Any delivery estimates displayed at checkout are estimates and may be affected by weather, carrier delays, holidays, or other circumstances beyond our reasonable control.

If a significant delay occurs, please contact us for assistance.

5. ORDER TRACKING

If tracking is available for your shipment, we will provide the tracking information once the carrier has received and processed your package.

Please allow time for tracking information to become active after shipment.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges resulting from an incorrect address may apply where permitted by law.

7. DELAYED OR MISSING ORDERS

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will review the available tracking information and assist you in contacting the shipping carrier when necessary.

Nothing in this policy limits any rights or remedies available to customers under applicable consumer protection laws.

8. DAMAGED OR INCORRECT ITEMS

Please contact us as soon as possible if your order arrives damaged or you receive an incorrect item.

Include your order number and, where possible, photographs showing the issue. We will review the situation and arrange an appropriate resolution in accordance with our Refund Policy and applicable law.

9. CONTACT INFORMATION

For questions about shipping or an existing order, please contact us through the Contact page on our website.

Store name: OFRAN
Business email: OFRANPLUS24@YAHOO.COM
Business address: 8861 AV DE L'ESPLANADE, MONTREAL, QC. H2N 1V3